BOOKING TERMS AND CONDITIONS 

STUDIO M - Booking Terms & Conditions

Welcome to Studio M. We’re excited to have you join our Reformer Pilates classes. Please read through our booking terms and conditions carefully. By booking a class with us, you agree to the following:

1. Class Booking

• All classes must be booked in advance through our website, or mobile app.

• We recommend booking your class as early as possible to secure your spot, as spaces are limited.

• Payment for classes must be made at the time of booking unless you have valid class credits.

2. Cancellation Policy

• Cancellations made more than 12 hours before the scheduled class will be fully refunded or credited to your account.

• Cancellations within 12 hours of the scheduled class will result in the loss of the full class fee or credit, unless you provide a valid reason (e.g., medical emergency). In such cases, we may offer a one-time exception at our discretion.

• No-shows (failure to attend a booked class without prior cancellation) will incur a full charge.

• We recommend canceling or rescheduling as soon as you know you can't attend to avoid penalties and to enable someone on the waiting list to attend.

3. Memership

• You can cancel your membership at any time, And there is no joining fee, we do not offer freezing of menberships and can only offer a limited amount. If you cancel you will not be guaranteed the option of obtaining a new one. 

4. Late Arrival Policy

• We ask that all clients arrive at least 5 minutes before the start of their class.

• If you arrive late, we may not be able to accommodate you in the class as it disrupts the flow of the session.

• For your safety and the respect of other participants, doors to the class will be closed once the session has begun.

5. Health and Safety

• All clients must complete a health questionnaire before participating in their first class. Please notify the instructor of any injuries, health conditions, or concerns prior to the class.

• If you're unsure whether a class is suitable for you, we recommend consulting with a healthcare professional before participating.

6. Class Modifications and Instructor Substitutions

• We reserve the right to make changes to the class schedule, including instructor substitutions or class modifications, without prior notice. We will notify you if a class is cancelled or rescheduled.

• In the event of an instructor substitution, the content and style of the class will remain the same to the best of our ability.

7. Package and Membership Terms

• Class packs and memberships are non-transferable and non-refundable.

• Expired classes or sessions in a package will not be carried over after the expiration date.

8. Studio Etiquette

• Please bring a water bottle to class. 

• All personal belongings should be stored in the designated areas, and the studio should be kept tidy.

• Please wear appropriate workout attire, and clean socks are required for Reformer Pilates classes.

• Mobile phones, and apple watched, should be set to silent mode, and calls should be taken outside the studio.

9. Privacy

• We respect your privacy. Your personal information will only be used for booking and communication purposes. For more details, please refer to our privacy policy.

10. Liability

• Participation in Pilates and other physical activities involves inherent risks. By attending classes, you acknowledge that you are participating at your own risk.

• The studio, its employees, and contractors are not liable for any injuries, losses, or damages that may occur during or after a class.

11. Amendments to Terms

• We may update these terms and conditions at any time. Any changes will be posted on our website, and we encourage you to review them periodically.

By booking a class, you confirm that you have read, understood, and agreed to these terms and conditions.

We look forward to seeing you in class

STUDIO M

2 Hitchcock Business Centre, Station Approach, Leytonstone High Road, London E11 4RE