TERMS AND CONDITIONS

BOOKING TERMS AND CONDITIONS 

STUDIO M - Booking Terms & Conditions

Welcome to Studio M. We’re excited to have you join our Reformer Pilates classes. Please read through our booking terms and conditions carefully. By booking a class with us, you agree to the following:

1. Class Booking

  • All classes must be booked in advance through our website or mobile app.

  • We recommend booking your class as early as possible to secure your spot as spaces are limited.

  • Payment for classes must be made at the time of booking unless you have valid class credits.

2. Cancellation Policy

  • Cancellations made more than 12 hours before the scheduled class will be fully refunded or credited to your account.

  • Cancellations within 12 hours of the scheduled class will result in the loss of the full class fee or credit unless you provide a valid reason (e.g., medical emergency). In such cases we may offer a one-time exception at our discretion.

  • No-shows (failure to attend a booked class without prior cancellation) will incur a full charge.

  • We recommend cancelling or rescheduling as soon as you know you can't attend to avoid penalties and to enable someone on the waiting list to attend.

3. Membership

  • There is no joining fee, however we only offer a limited amount, and you can cancel your membership at any time. We do not offer freezing of memberships and if you cancel you will not be guaranteed the option of obtaining a new one. 

4. Late Arrival Policy

  • We ask that all clients arrive at least 5 minutes before the start of their class.

  • If you arrive late we may not be able to accommodate you in the class as it disrupts the flow of the session.

  • For your safety and the respect of other participants doors to the class will be closed once the session has begun.

5. Health and Safety

  • All clients must complete a health questionnaire before participating in their first class. Please notify the instructor of any injuries, health conditions or concerns prior to the class.

  • If you're unsure whether a class is suitable for you we recommend consulting with a healthcare professional before participating.

6. Class Modifications and Instructor Substitutions

  • We reserve the right to make changes to the class schedule, including instructor substitutions or class modifications without prior notice. We will notify you if a class is cancelled or rescheduled.

  • In the event of an instructor substitution the content and style of the class will remain the same to the best of our ability.

7. Package and Membership Terms

  • Class packs and memberships are non-transferable and non-refundable.

  • Expired classes or sessions in a package will not be carried over after the expiration date.

8. Studio Etiquette

  • Please bring a water bottle to class. 

  • All personal belongings should be stored in the designated areas, and the studio should be kept tidy.

  • Please wear appropriate workout attire. Clean socks are required for Reformer Pilates classes.

  • Mobile phones and Apple Watches must be set to silent mode. All calls need be made/taken outside the studio.

9. Privacy

  • Your personal information will only be used for booking and communication purposes. For more details please refer to our privacy policy.

10. Liability

  • Participation in Pilates and other physical activities involves inherent risks. By attending classes you acknowledge that you are participating at your own risk.

  • The studio, its employees and contractors are not liable for any injuries, losses or damages that may occur during or after a class.

11. Amendments to Terms

  • We may update these terms and conditions at any time. All changes will be posted on our website, and we encourage you to review them periodically.

By booking a class you confirm that you have read, understood and agreed to these terms and conditions.

We look forward to seeing you in class.

STUDIO M

2 Hitchcock Business Centre, Station Approach, Leytonstone High Road, London E11 4RE